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Privacy Policy

At Dilmith Technology (Pvt) Ltd (“we”, “our”, “us”), we are committed to protecting the privacy and security of our customers and visitors. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with us, including when you purchase our products, visit our website, or contact our customer service team.

By using our services, you agree to the practices outlined in this Privacy Policy. Please read it carefully.

1. Information We Collect

We may collect the following types of personal information from you:

  • Personal Identification Information: This includes your name, address, phone number, email address, and other details you provide when you make a purchase, subscribe to our services, or contact us.
  • Payment Information: This includes credit/debit card details and billing information when you make a purchase.
  • Product Usage Information: We may collect information about the products you purchase, how you use them, and any feedback or reviews you provide.
  • Technical Information: We may automatically collect certain technical details when you visit our website, such as IP address, browser type, operating system, device information, and browsing history.

2. How We Use Your Information

We use your personal information for the following purposes:

  • To process and fulfill orders: This includes delivering products, processing payments, and managing returns or exchanges.
  • To communicate with you: We may send you updates about your orders, respond to your customer service inquiries, and notify you of special promotions, offers, or news related to our products.
  • To improve our services: We analyze customer feedback and usage patterns to improve our product offerings and website experience.
  • For marketing purposes: With your consent, we may send you promotional emails or offers about new products or services. You can opt-out of these communications at any time.
  • For legal or regulatory purposes: We may use your information to comply with legal obligations, resolve disputes, or enforce our terms and conditions.

3. How We Protect Your Information

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, firewalls, and secure payment processing systems. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

4. Sharing Your Information

  • Service providers: We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, fulfilling orders, and conducting marketing campaigns. These service providers are obligated to protect your information and use it only for the services we request.
  • Legal obligations: We may disclose your information if required by law or in response to legal processes, such as a court order or government request.
  • Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such transfer and any new privacy policy that applies.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. These technologies help us analyze trends, administer the site, track users’ movements, and gather demographic information. You can control the use of cookies through your browser settings, but disabling cookies may affect your experience on our site.

6. Your Rights and Choices

As a customer, you have the following rights regarding your personal information:

  • Access and update your information: You can access and update your personal information by contacting us or updating your account settings on our website.
  • Opt-out of marketing communications: You can opt out of receiving promotional emails or messages by following the “unsubscribe” instructions in the communication or contacting us directly.
  • Data deletion: You can request the deletion of your personal data by contacting us. Please note that some data may be retained for legal or business purposes.
  • Withdraw consent: If we rely on your consent to process certain types of information, you may withdraw your consent at any time by contacting us.

7. International Data Transfers

As a company operating in Sri Lanka, your personal information may be transferred and processed in other countries where we or our service providers have operations. We will take all necessary steps to ensure that your information is handled securely and in accordance with this Privacy Policy.

8. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties, and we encourage you to review their privacy policies before providing them with any personal information.

9. Children's Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 18, we will take steps to delete such information as soon as possible.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will post the updated policy on our website and update the “Effective Date” at the top of the page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your rights regarding your personal information, please contact us at:

Dilmith Technology (Pvt) Ltd
167 Mawalawatta, Udaperadeniya, Peradeniya
+94 81 208 8498

sales@dilmithtech.com

This Privacy Policy is designed to inform you of how Dilmith Technology (Pvt) Ltd protects your personal information. Your privacy is important to us, and we are dedicated to safeguarding it.